Price guarantee

At Ditur, we strive to provide our customers with the best and cheapest prices on the market!

It is deeply rooted in our DNA that "everyone is entitled to a watch that looks like a million - without costing one" Therefore, we naturally offer a price guarantee on our entire assortment!

We want satisfied customers and therefore want to ensure that our customers can always get the best possible price. We continuously check our competitors' prices, including physical stores and webshops.

We always strive to offer our customers the best prices on the market for all our products - but should it fail and you, against expectations, find a lower price, either in a physical and authorised retail store or on another authorised webshop, contact us.

It's as simple as that!

Webshop

Fulfil price match criteria: See the price match criteria below, which the product, offer and competitor must fulfil to qualify for price matching.
Documentation: Send documentation (picture, screenshot, link, etc.) to our live chat or email support@ditur.com, where you include/attach; documentation for which authorised competitor you have found the product, the price of the product, that the product is in stock and that the price to be matched is current and valid at the time of purchase.
Price match: You will receive an email with a link to the product at the new price. The link can be used immediately.

Physical store

Fulfil price match criteria: See the price match criteria below, which the product, offer and competitor must fulfil to qualify for price matching.
Documentation: Show the staff documentation (picture, print, screenshot, link, etc.) that demonstrates; which authorised competitor you have found the product at a lower price, the price of the product, that the product is in stock, and that the price to be matched is current and valid at the time of purchase.
Price match: Get a price match when you purchase and get your product home immediately.

Have you already bought an item that you want to price match?

We offer price matching before you place your order and up to 14 days afterwards.

If you wish to make use of this, please follow steps 1 and 2 from the above instructions and send your order number to support@ditur.com.

If your request fulfils the requirements, your refund will be sent to you in the form of a gift voucher.

Criteria for price guarantee:

Price Guarantee applies when:

The item is in stock and/or available from the competitor
The competitor is an authorised retailer selling authentic and original goods.
European rules on warranty, consumer protection, customs, and VAT cover the product.
Your documentation clearly shows the product's price, where it can be purchased, and the date of validity of the offer.

Price guarantees do not apply to:

Special offers, e.g. queue offers, opening offers, limited quantity offers, end-of-season sales, hourly offers, daily offers, demo goods, goods with manufacturing defects, etc.
If the offer requires some form of membership/subscription or auction.
Goods sold as demo, outlet or exhibition models
Services such as gift wrapping, engraving, shipping, etc.
The following brands: Apple, Samsung, OnePlus & Garmin

Updated: 31/05-2023