Complaints

You have a 2-year warranty on all products purchased from Ditur.

Of course, we hope that everything is tiptop when you receive your product. But in the unlikely event that your product is not quite as it should be, we are of course ready to help you!

The complaint must be made within a reasonable time after the defect is discovered and no later than two months afterwards. Please get in touch with our customer support before you send in your product as a complaint.

To help you in the best possible way, please include a photo and/or video, your order number and a description of the problem.

If you want to file a complaint, please get in touch with our Customer Support team at support@ditur.com.

Complaints

You have a 2-year warranty on all products purchased from Ditur.

Of course, we hope that everything is tiptop when you receive your product. But in the unlikely event that your product is not quite as it should be, we are of course ready to help you!

To help you in the best possible way, please include a photo and/or video, your order number and a description of the problem.

If you want to file a complaint, please get in touch with our Customer Support team at support@ditur.com.

Are you unsure about something regarding complaints? Maybe these questions can help you.

: If your product has a fault or defect that is not caused by misuse and/or is self-inflicted, then it's time to make a claim.
Please be aware that if a claim is not deemed justified, there may be costs for you.
: If you want to file a complaint, please get in touch with our Customer Support team at support@ditur.com. The more details you provide about the problem, the better we can help you.
Once your case is created, we will send the item to our watchmaker and service team who will assess what to do with the item. You'll hear from us within 2-3 business days and we'll keep you updated via email.
: If the claim is justified, we will cover the shipping costs. It is therefore important that you create the claim on this page so that you use our parcel label.
: We usually have a processing time of 2-7 days for complaints, but during busy periods it can take up to 14 business days.
If your claim is for a product from one of our authorised brands, we will need to send the product to the supplier and the processing time can be longer - usually 2-6 weeks.
Don't worry - we'll keep you updated along the way!